Tele Collections Specialist

24 hours ago


Manila, National Capital Region, Philippines BillEase Full time

**About Us**

BillEase is a pioneer in providing seamless and convenient payment processes, catering to diverse lifestyles and enhancing shopping experiences both online and offline.

We are seeking a talented Tele Collections Specialist to join our remote team. As a Tele Collections Specialist, you will play a vital role in maintaining positive customer relationships and recovering outstanding debts. You will utilize your exceptional communication and negotiation skills to engage with customers and find mutually beneficial solutions.

Main Responsibilities:

  • Engage with customers via outbound calls, establishing rapport and maintaining a professional demeanor throughout the conversation.
  • Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
  • Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems.
  • Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
  • Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
  • Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
  • Generate and submit regular reports on collection activities, account statuses, and trends to management.
  • Stay up-to-date with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.

Requirements:

  • Previous collections experience: minimum of 1 year in a related role, preferably in a financial services environment.
  • Excellent verbal and written communication skills, with the ability to engage and negotiate effectively over the phone.
  • Demonstrated ability to empathize with customers' financial situations while maintaining professionalism.
  • Effective problem-solving skills and the ability to think critically to find solutions.
  • Familiarity with debt collection regulations and compliance standards, including FDCPA.
  • Comfortable using collection software, CRM systems, and Microsoft Office Suite.
  • Maintain a high level of integrity and ethical conduct in all collection activities.

Estimated Salary: $40,000 - $60,000 per annum.



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