Collections Professional

1 week ago


Manila, National Capital Region, Philippines EastWest Bank Full time

About EastWest Bank

  • We are a consumer-focused universal bank in the Philippines.
  • Established for over 29 years, we have emerged as one of the most consumer-oriented banks in the country.

The EastWest Bank Mission:

  • We empower our employees to drive their careers and commit to providing them with opportunities to grow professionally.
  • We value teamwork and individual initiative.

About the Job

**Job Title:** Collections Professional (Collections Associate)

**Location:** Ortigas, Mandaluyong

**Work Arrangement:** Onsite

Our Consumer Lending Team is looking for experienced professionals to join us at our Ortigas site as Collections Professionals. As a Collections Professional, your main role will be to meet collection goals while following BSP and other regulations.

You will work on collecting overdue payments via calls, letters, and SMS, handle client requests such as reversals and updating information, and negotiate payment arrangements. You will also monitor your productivity and follow team strategies for improved performance.

This is a unique opportunity to develop your skills in account recovery and management. As you take care of our clients, EastWest Bank will support you in achieving your career goals.

About Your Role

  • Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS;
  • Assess and initiate financial and non-financial client requests which include but not limited to reversals, payment transfers, and updating of cardholder information with customer turnaround time;
  • Negotiate for special customer payment arrangement schemes for customers.
  • Monitor own productivity attainments, and implement action plans discussed with the team head.

Your Salary: PHP 30,000 - PHP 40,000 per month

**Required Skills and Qualifications**

  • Bachelor's/College Degree holder
  • Self-motivated and detail and result oriented
  • Good analytical, negotiation, and problem-solving skills
  • Collections related work experience is an advantage.
  • Fresh graduates are welcome to apply.

**Benefits**

  • Career development and training opportunities.
  • Competitive salary package and benefits.
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Opportunity to work with industry experts and be mentored by them.


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