Debt Recovery Specialist
2 days ago
We are one of the most consumer-focused universal banks in the Philippines, with over 29 years of experience. We prioritize people and process investments, product enhancements, and service improvements to deliver an exceptional customer experience.
Job OverviewThis Collections Associate role is a key position within our Consumer Lending Team. The successful candidate will be responsible for meeting collection goals while adhering to regulations. This includes collecting overdue payments through various channels, handling client requests, and negotiating payment arrangements.
Key Responsibilities:- Conduct collection efforts on delinquent accounts via phone calls, letters, and SMS;
- Analyze and initiate financial and non-financial client requests, including reversals, payment transfers, and cardholder information updates;
- Negotiate special payment arrangement schemes for customers;
- Monitor personal productivity and implement action plans discussed with the team lead;
We seek a detail-oriented and result-driven individual with good analytical, negotiation, and problem-solving skills. Relevant collections-related work experience is an advantage, but fresh graduates are also welcome to apply.
BenefitsEastWest Bank offers a competitive salary package, benefits, performance-based incentives, career development opportunities, and defined career progression paths. As a member of our team, you can expect to work with industry experts, receive mentorship, and enjoy a dynamic work environment.
We estimate that the estimated salary range for this position is PHP 35,000 - PHP 55,000 per month, based on location and other factors. However, please note that the actual compensation may vary depending on individual circumstances.
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