Collections Specialist

1 month ago


Manila, National Capital Region, Philippines MOVE Your Biz Full time
Job Title: Collections Specialist

As a Collections Specialist at MOVE Your Biz, you will play a crucial role in managing client accounts and ensuring timely payment collection. Your primary responsibility will be to engage with clients in a professional and courteous manner to resolve payment inquiries and disputes.

Key Responsibilities:
  • Act as the primary point of contact for collections, addressing client concerns and maintaining positive relationships.
  • Uphold high standards of customer service by ensuring prompt and satisfactory resolutions to billing/payment issues.
  • Work closely with the Billing Team to address billing-related inquiries and disputes.
  • Facilitate seamless information flow between billing and collections functions to ensure effective resolution of issues.
  • Provide detailed customer reconciliation and statements as needed.
  • Address payment disputes and handle payment processing and refunds promptly and accurately.
Requirements & Qualifications:
  • At least 2 years of experience in collections, accounts receivable, or a related field.
  • Exceptional verbal communication skills, with the ability to engage confidently and professionally with clients.
  • Strong negotiation and problem-solving abilities.
  • Show resilience and determination in achieving collections goals.
  • Proficient in the use of various accounting software and Microsoft Office applications, particularly MS Excel.
  • Knowledge of billing processes and industry regulations is a plus.
  • Experience with Salesforce or similar CRM software.
  • Stable and reliable primary and backup internet connections and a suitable work environment for remote work.
  • Amenable to work Monday through Friday 8 AM 5 PM Eastern Time Zone(EST).
Preferred Qualifications:
  • Additional training or coursework in customer service or collections.
  • Strong interpersonal skills and ability to work effectively in a team environment.

Job Type: Full-time

Pay: $750 - $850 per month + $50 Allowance

Note: This role is only available to candidates from the Philippines, Kosovo, and Argentina.



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