Collections Specialist
1 month ago
As a Collections Specialist at MOVE Your Biz, you will play a crucial role in managing client accounts and ensuring timely payment collection. Your primary responsibility will be to engage with clients in a professional and courteous manner to resolve payment inquiries and disputes.
Key Responsibilities:- Act as the primary point of contact for collections, addressing client concerns and maintaining positive relationships.
- Uphold high standards of customer service by ensuring prompt and satisfactory resolutions to billing/payment issues.
- Work closely with the Billing Team to address billing-related inquiries and disputes.
- Facilitate seamless information flow between billing and collections functions to ensure effective resolution of issues.
- Provide detailed customer reconciliation and statements as needed.
- Address payment disputes and handle payment processing and refunds promptly and accurately.
- At least 2 years of experience in collections, accounts receivable, or a related field.
- Exceptional verbal communication skills, with the ability to engage confidently and professionally with clients.
- Strong negotiation and problem-solving abilities.
- Show resilience and determination in achieving collections goals.
- Proficient in the use of various accounting software and Microsoft Office applications, particularly MS Excel.
- Knowledge of billing processes and industry regulations is a plus.
- Experience with Salesforce or similar CRM software.
- Stable and reliable primary and backup internet connections and a suitable work environment for remote work.
- Amenable to work Monday through Friday 8 AM 5 PM Eastern Time Zone(EST).
- Additional training or coursework in customer service or collections.
- Strong interpersonal skills and ability to work effectively in a team environment.
Job Type: Full-time
Pay: $750 - $850 per month + $50 Allowance
Note: This role is only available to candidates from the Philippines, Kosovo, and Argentina.
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