Medical Records Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeHealthcare Full time ₱10,530 - ₱15,544

Overview:

This role is responsible for receiving, validating, and fulfilling medical records requests from various sources while ensuring compliance with privacy regulations.

Key Responsibilities:

  • Release of Information (ROI) & Records Fulfillment – Primary
  • Intake & Triage: Receive and log all incoming records requests, acknowledging receipt using approved email templates
  • Authorization Validation: Verify identity/authority of requestor, confirm scope, purpose, and expiration of authorization, check minimum necessary alignment, and confirm any special protections
  • Clinical & Provider Clearance (New): Route the request and proposed record set to the treating clinician and psychiatric/psych prescribing provider for review and written approval to confirm whether any content must be withheld or redacted
  • Legal Request Handling: Review subpoenas, court orders, and payer audits; route complex/legal matters to Privacy/Compliance and Lead Accounting Assistant for guidance/approval
  • Record Preparation: Retrieve designated record sets from the EHR/document repository, apply naming conventions, paginate and assemble PDFs, redact restricted content as directed, and use secure encryption for outbound delivery
  • Fulfillment & Documentation: Send records via approved secure methods, record date/time, contents, recipient, method, and authorizing document, maintain an auditable chain of custody
  • Timeliness & Service Levels: Meet internal SLAs and applicable federal/state timeframes, proactively communicate status and any missing elements to requestors
  • Quality & Audits: Perform self-checks and participate in periodic ROI audits, remediate findings promptly

Required Qualifications:

  • 2+ years in medical records, health information management, payer documentation support, or billing/finance operations in a healthcare setting
  • Proven knowledge of HIPAA privacy/security requirements and the minimum necessary standard, awareness of additional protections applicable to behavioral health and 42 CFR Part 2
  • Strong written communication, concise, professional, and empathetic
  • High accuracy with document handling, PDF redaction, and file organization
  • Proficiency with EHR or document management systems, secure email/encryption, efax, and Microsoft 365/Google Workspace

Preferred Qualifications:

  • Experience serving adolescent/family populations or behavioral health programs
  • Prior work supporting a third-party billing company or payer audits
  • Familiarity with ROI nuances for minors/guardianship, custody orders, and psychotherapy notes
  • Basic accounting support skills, invoicing, payment posting, EOB interpretation
  • RHIT, CHDS, CHPS, or comparable certification

Benefits:

100% Remote Work Opportunity

Competitive Hourly Rate

Seniority level:

Associate

Employment type:

Full-time

Job function:

Administrative

Industries:

Hospitals and Health Care

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