Medically Accurate Records Coordinator

1 day ago

Manila, National Capital Region, Philippines beBeeDetail Full time $40,000 - $60,000
Medical Records Retrieval Specialist Role

We are seeking a detail-oriented professional to play a critical role in our medical records retrieval process. As a key team member, you will ensure that every intake request is accurate, complete, and optimized for success downstream.

Your attention to detail will directly impact the speed and quality of records collection for our law firm clients. If you thrive in a fast-paced, detail-oriented environment where precision and problem-solving matter, this role is ideal for you.

Key Responsibilities:

  • Provider Research & Identification
    • Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
    • Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
    • Add all identified providers to the request in the admin app.
  • Request Creation & Quality Control
    • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in ~90% of cases.
    • Prepare accurate base forms and generate complete submission packets.
    • Conduct a thorough QA review of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Request Assignment & Escalation
    • Assign requests to the appropriate records team member based on workload and utilization.
    • Identify and escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
    • Coordinate with law firms' case managers to resolve missing or conflicting information.

Required Skills & Qualifications:

  • Prior experience requesting medical records from providers on behalf of law firms.
  • Strong attention to detail, small errors can cause significant delays in the record's retrieval.
  • Proficiency with Adobe and PDF editing/combining tools.
  • Excellent written and verbal communication skills.
  • Proactive problem-solving mindset and ability to manage multiple requests simultaneously.

Benefits:

Pearl works with top talent from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by leading investors.

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