Customer Experience Strategist
2 days ago
About the Role:
Visage Executive Search is seeking an experienced Customer Service Manager to lead our client's customer service operations. As a key member of the team, you will be responsible for managing contact center performance, ensuring high-quality service delivery, and fostering strong relationships with customers.
Key Responsibilities:
• Manage daily contact center operations, including supervising staff, monitoring quality metrics, and implementing process improvements.
• Analyze data and insights to identify areas for improvement and develop strategic plans to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to resolve customer complaints and implement corrective actions.
• Develop and deliver training programs to ensure staff have the necessary skills and knowledge to provide exceptional customer experiences.
Requirements:
We are looking for a seasoned professional with a strong background in customer service management. The ideal candidate will possess:
• A Bachelor’s degree in Business Management, Communication, or related field.
• 3-5 years of experience as a Customer Service Manager in a similar industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
What We Offer:
At Visage Executive Search, we offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork.
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