Customer Experience Strategist

2 days ago


BGC Taguig, Philippines Visage Executive Search Full time

About the Role:

Visage Executive Search is seeking an experienced Customer Service Manager to lead our client's customer service operations. As a key member of the team, you will be responsible for managing contact center performance, ensuring high-quality service delivery, and fostering strong relationships with customers.

Key Responsibilities:

• Manage daily contact center operations, including supervising staff, monitoring quality metrics, and implementing process improvements.

• Analyze data and insights to identify areas for improvement and develop strategic plans to enhance customer satisfaction and loyalty.

• Collaborate with cross-functional teams to resolve customer complaints and implement corrective actions.

• Develop and deliver training programs to ensure staff have the necessary skills and knowledge to provide exceptional customer experiences.

Requirements:

We are looking for a seasoned professional with a strong background in customer service management. The ideal candidate will possess:

• A Bachelor’s degree in Business Management, Communication, or related field.

• 3-5 years of experience as a Customer Service Manager in a similar industry.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.

What We Offer:

At Visage Executive Search, we offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork.



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