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Chief Experience Data Strategist

2 weeks ago

Taguig, National Capital Region, Philippines EastWest Bank Full time
About the Job

We are seeking an experienced professional to join our Customer Experience team as a Chief Experience Data Strategist. This role will involve working with data from diverse sources, collaborating with talented colleagues, and helping shape exceptional customer experiences.

In this position, you will work with data from various sources, including customer behavior logs, surveys, and operational reports, to create a comprehensive view of customer experiences. You will also clean, harmonize, and prepare data for analysis, ensuring accuracy and readiness for insights.

Key Responsibilities:

  • Gather and integrate data from various sources to create a comprehensive view of customer experiences.
  • Clean, harmonize, and prepare data for analysis, ensuring accuracy and readiness for insights.
  • Apply advanced analytics and predictive models to identify trends, opportunities, and customer pain points.
  • Build machine learning models to predict customer behavior, satisfaction, and retention, translating data into actionable insights.
  • Develop interactive dashboards and visualizations using tools like Data Bricks and Power BI, automating processes for consistency and time savings.
  • Collaborate with the Head of Metrics and Insights, researchers, and teams across the bank to share insights, drive improvements, and align data with team goals.

About You

  • Bachelor's or Master's Degree in Data Science, Statistics, Mathematics, Computer Science, or any related field.
  • At least 3 years of experience in data analytics, data science, or a similar role; experience in the financial industry (banking or insurance) is a plus.
  • Proficiency in Python for building models and running analysis, SQL for querying and managing data, Power BI for creating insightful dashboards, and advanced Excel skills for data analysis and automating reports.
  • A natural problem solver with a passion for working with data, excellent communication skills to simplify complex ideas, and a collaborative team player who enjoys sharing insights and working together.

Benefits and Opportunities

  • Career development and training opportunities.
  • Competitive salary package and benefits.
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth.