IT Technical Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeIt Full time $35,000 - $45,000
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team. The ideal candidate will have excellent technical knowledge, strong communication skills, and the ability to work independently and collaboratively with remote teams.

Key Responsibilities
  • Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to hardware, software, and network connectivity.
  • Respond to and manage support tickets using a ticketing system, ensuring timely resolution and proper documentation.
  • Collaborate with onshore IT teams to escalate and resolve complex issues.
  • Install, configure, and upgrade hardware and software as needed.
  • Track and document all support activities, resolutions, and follow-ups.
Required Skills and Qualifications
  • Bachelor's degree in Information Technology or a related field, or equivalent work experience.
  • Minimum 2-3 years of experience in an IT support role (L1/L2).
  • Familiarity with ticketing systems and IT support workflows.
  • Strong communication skills in English, both written and verbal.
  • Ability to work independently and collaboratively with remote/onshore teams.
Preferred Qualifications
  • Experience with ServiceNow or similar ITSM platforms.
  • Microsoft certifications (e.g., MCP, MTA, or equivalent).
  • Experience in healthcare or regulated industries is a plus.
Key Skills
  • Proficiency in Microsoft 365 Office Suite (Excel, Word, Outlook)
  • Strong organizational and documentation skills
  • Excellent customer service and interpersonal skills
  • Analytical thinking and problem-solving abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Familiarity with VOIP phone systems and remote support tools
Benefits

The successful candidate will have the opportunity to work in a dynamic and fast-paced environment with a talented team of professionals. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Others

As a member of our team, you will have access to ongoing training and professional development opportunities, as well as regular feedback and coaching from your manager.

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