Technical Support Specialist
1 day ago
We are seeking a motivated and skilled Technical Support Specialist to deliver exceptional customer service and technical assistance.
- Responding to customer inquiries via phone, email, and chat in a professional and timely manner
- Providing technical support and assistance to customers in a courteous and effective manner
- Resolving customer issues and escalating complex problems to the appropriate department
- Assisting customers in setting up and troubleshooting technical issues with software and hardware
- More than 1 year of experience in a technical support role
- Excellent English communication skills (oral and written)
- Able to understand product features and services provided by supported products
- Strong analytical and problem-solving skills
- Attention to detail
- Basic technical knowledge
- Experience in answering chats, emails, and calls
- A positive attitude towards work and a willingness to learn
- Empathetic to customers
- Calm under pressure
- Ability to work with minimal supervision
- Flexible scheduling to support customers
- Developing and maintaining product knowledge to provide accurate information
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