Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,500,000
Job Title: Technical Support Specialist

    We are seeking a skilled Technical Support Specialist to provide top-notch customer service and technical assistance. The ideal candidate will have excellent communication skills, be able to troubleshoot complex issues, and possess a strong understanding of hardware and software systems.

    Responsibilities:

  • Provide first- and second-level technical support to customers via phone, email, and ticket management system
  • Troubleshoot and resolve hardware and software issues in a timely and efficient manner
  • Collaborate with internal teams to identify and escalate complex issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with latest technologies and trends in the field

    Requirements:

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-3 years of experience in technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities
  • Knowledge of operating systems, hardware, and software applications

    Benefits:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Flexible work arrangements and remote work options
  • Opportunities for career growth and advancement

    How to Apply:

    If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your resume and cover letter for consideration. We look forward to hearing from you

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