Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

We are seeking a skilled Technical Support Specialist to join our team.

About the Role

This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent technical skills. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients via phone, email, and chat.

Key Responsibilities
  • Manage incidents and requests within the ticketing system.
  • Perform and document daily ticket follow-ups with end users within the ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide Multifactor Authentication, Single Sign-On and VPN Support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
  • Provide support for general 'how-to' inquiries.
Requirements
  • Must have a reliable, high-speed Internet connection to be considered.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

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