IT Technical Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱450,000 - ₱900,000
Job Overview

We are seeking a skilled IT professional to join our team. This role involves providing technical support for various platforms, troubleshooting complex issues, and ensuring compliance with security protocols.


Main Responsibilities:
  • Deliver advanced technical support to end-users via multiple channels.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment.
  • Administer user accounts and access in various platforms.
  • Manage SaaS applications, including provisioning, configuration, and troubleshooting.
  • Oversee device compliance, app deployment, and policy management.
  • Support macOS environments and integrate with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents and solutions in ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.

Requirements:
  • Minimum 3+ years of experience in an IT Helpdesk or technical support role.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.

Benefits:

This role offers the opportunity to work with cutting-edge technologies and develop your skills in a dynamic environment.


About the Role:

This is a unique chance to take on new challenges and make a meaningful contribution to the organization.

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱7,200 - ₱8,400

    Technical Support Specialist JobWe are seeking a skilled Technical Support Specialist to assist customers with technical issues and product inquiries in a dynamic environment.Key ResponsibilitiesHandle inbound and outbound calls to provide excellent customer service and tech support.Conduct live product demonstrations to showcase features and...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeExpert Full time ₱400,000 - ₱800,000

    Technical Support SpecialistProvide expert technical assistance to our global network of businesses, ensuring seamless IT solutions and exceptional customer experience.

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeetechnical Full time ₱6,000,000 - ₱9,000,000

    We are seeking a skilled Technical Support Specialist to join our team. This role will involve providing technical assistance and support to customers, resolving complex technical issues and improving overall customer satisfaction.Key Responsibilities:Reviewing and analyzing technical issues to identify root causes and develop effective...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $7,200 - $7,800

    Technical Support Specialist - Networking and CybersecurityWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via calls, chats, and emails.Responsibilities:Provide technical support via various communication...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱100,000

    As a Technical Support Specialist, you will provide exceptional technical assistance and troubleshooting support to various clients across industries. The ideal candidate will have a strong proficiency in English, both written and spoken, and possess prior call center experience. You will be responsible for responding to inbound technical support requests...

  • Technical Support Specialist

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time ₱45 - ₱55 per year

    Talent Outsourcing Channel Solutions is hiring a Full time Technical Support Specialist role in Cagayan De Oro City, Northern Mindanao. Apply now to be part of our team.Job summary:Flexible hours available

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱180,000 - ₱240,000

    We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will provide top-notch customer service and technical assistance to our clients.Job DescriptionThe ideal candidate will have excellent communication and analytical skills, with the ability to think critically and resolve complex problems....

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱550,000 - ₱700,000

    Job SummaryThis role offers an opportunity to contribute to the growth and success of a leading organization in the technology sector. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance and support to clients and internal teams.Key ResponsibilitiesSupport all aspects of IT systems and services, ensuring...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱18,000 - ₱25,000

    Job RoleWe are seeking highly skilled technical support specialists to deliver expert assistance and troubleshooting services across various industries. The successful candidate will provide timely and effective solutions, leveraging their technical expertise to resolve complex issues.Key ResponsibilitiesRespond to inbound technical requests via phone, chat,...

  • Technical Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱16,000 - ₱22,000

    Job Title: Technical Support SpecialistA key role in our organization is to provide technical assistance and support to clients across various industries. This involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.This position...