Technical Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱16,000 - ₱22,000
Job Title: Technical Support Specialist

A key role in our organization is to provide technical assistance and support to clients across various industries. This involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

This position requires a strong proficiency in English, both written and spoken. The ideal candidate will have prior call center experience and reside within 80km of our office.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
Ideal Candidate & Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
Benefits:

We offer a variety of benefits and incentives intended to support and reward our team members, including health coverage and other incentives.

Work Environment & Equal Opportunity:

This job operates in a professional office environment and involves a sedentary role using computer and headset equipment. We are committed to diversity across our workforce and provide reasonable accommodation to qualified applicants or employees with disabilities as required by law.

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