Remote Medical Support Specialist
2 days ago
We are seeking an organized and empathetic Medical Support Specialist to provide exceptional customer service while managing administrative tasks.
Key Responsibilities:- Manage incoming phone calls and inquiries from patients in a timely manner
- Schedule appointments and maintain the medical provider's calendar efficiently
- Update patient information accurately in the electronic health record system
- Provide patients with information about services, procedures, and protocols
- Handle patient check-ins and follow-up communications
- Collaborate with other medical staff to ensure quality patient care
- Assist in managing administrative tasks to support office operations
- Previous experience as a medical receptionist or in a similar administrative role
- Strong understanding of medical office procedures
- Excellent communication skills, with a friendly and professional demeanor
- Proficient in using electronic health record (EHR) systems and scheduling software
- Strong organizational skills and attention to detail
- Ability to work independently in a remote environment
- Familiarity with insurance processes is a plus
- Ability to handle sensitive patient information with confidentiality
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industry: Healthcare
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