Medical Health Support Specialist

4 days ago


Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,000,000
Job Title: Medical Contact Center Assistant I

Are you passionate about delivering exceptional customer service and providing guidance on medication side effects? Do you have a strong understanding of pharmacovigilance practices and regulatory requirements?

In this role, you will serve as a trusted advisor for customers seeking clarity on medication side effects. You will leverage your medical knowledge to ask the right questions, assess concerns, and provide clear, compassionate guidance.

Responsibilities:
  • Respond to medical information queries, product quality complaints, and general inquiries received via telephone, email, or other channels.
  • Receive information, record, and report Adverse Drug Reactions within required timelines (per regulations and internal SOPs).
  • Perform and support various activities including tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.
  • All other duties as needed or assigned.
Qualifications:
  • Non-degree + 3–4 years relevant experience (or 1 year safety experience).
  • Associate degree + 2–3 years relevant experience (or 1 year safety experience).
  • BS/BA.
  • MA/MS/PharmD.
  • Bachelor's or Master's in Pharmacy, Life Science, Medical Science, or related field.
  • Relevant experience includes experience in the pharmaceutical, biotechnology, CRO industry, and related areas such as Medical Affairs, Clinical Data Entry/Management, Regulatory Affairs, or Quality Assurance.
Experience:
  • Good written and verbal communication skills.
  • Understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.
  • Technical proficiency with Microsoft Office suite.
  • High accuracy with attention to detail.
  • Team player with ability to work independently under moderate supervision.
Physical Demands/Work Environment:
  • Office environment or remote work.


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