Medical Support Specialist

2 hours ago


Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱5
Job Title: Medical Support Specialist

We are seeking a highly organized and dedicated Medical Support Specialist to join our team.

This role plays a vital part in providing exceptional administrative support to healthcare professionals in a remote setting. As a Medical Support Specialist, you will be responsible for managing patient records efficiently and accurately using Electronic Medical Record (EMR) systems.

  • Update and maintain EMR systems with new patient information, medical history, and treatment plans.
  • Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone or chat.
  • Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect.

In this role, you will also assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care. Collaboration with medical billing teams is necessary to ensure accurate coding and billing information.

Maintaining strict patient confidentiality and adhering to HIPAA regulations in handling sensitive medical information is crucial. A proven track record of providing exceptional customer service and maintaining professional relationships with patients and healthcare professionals is essential.

Required Skills and Qualifications

To succeed in this role, the ideal candidate will possess:

  • Previous experience as a Medical Support Specialist or in a similar role.
  • Proficient in using EMR systems, with a strong understanding of medical terminology and documentation.
  • Excellent communication skills, both verbal and written, with the ability to explain complex medical concepts to patients in a clear and concise manner.
  • Strong organizational skills and attention to detail, ensuring accurate record-keeping and data entry.
  • Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment.
Benefits

This role offers a dynamic and collaborative work environment, with opportunities for growth and development.

A competitive salary and benefits package is offered to successful candidates.

What We Offer

We offer a comprehensive training program to ensure our team members have the necessary skills and knowledge to excel in their roles.

Ongoing support and development opportunities are available to help you advance your career.



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