IT Systems Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱4,500 - ₱7,000
Technical Support Role">

We are seeking a skilled IT Help Desk Technician to provide exceptional support for our internal technology needs. As the primary point of contact, you will handle incoming support requests via phone, email, and ticketing system, ensuring timely and professional resolutions.

Key responsibilities include:

  1. Triage and resolve Tier 1 issues, escalating unresolved items after thorough investigation/troubleshooting;
  2. Provision/deprovision user accounts in various platforms (Active Directory, Microsoft 365, Teams Voice, Intune);
  3. Configure and deploy new Windows devices using Autopilot and Intune policies;
  4. Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup, and printer issues (Windows Print Server);
  5. Install and configure business applications and tools;
  6. Provide remote support via Splashtop;
  7. Log all support interactions and resolutions with attention to detail and within SLA expectations;
  8. Monitor ticket queue and ensure tickets are responded to and closed within SLA 90%+ of the time;
  9. Document known issues, solutions, and update the IT knowledge base regularly;
  10. Assist the IT Manager and Tier 2 Support Specialist on projects and cross-functional initiatives;
  11. Monitor recurring issues and flag opportunities for automation or process refinement;
  12. Provide new hire onboarding setup and support for all systems.

Requirements:

  • Associate degree or equivalent experience in Information Technology or related field;
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred;
  • 2–4 years in a help desk or technical support role;
  • Prior experience with device provisioning and user account administration;
  • Demonstrated experience supporting Windows environments and Microsoft 365;
  • Familiarity with common SMB tools and IT infrastructure;
  • Strong communication and customer service skills under pressure;
  • Excellent documentation and organizational abilities;
  • Self-motivated with the ability to prioritize and take ownership.

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