Senior Financial Communication Specialist

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Neksjob is seeking a skilled Senior Financial Communication Specialist to oversee voice communication technologies within the financial services sector. This role involves managing seamless communication with clients and stakeholders, providing support, conducting analysis, and developing training programs.

Key Responsibilities:

  • Voice Communication Management: Manage all aspects of voice communication technologies, ensuring smooth interactions with clients and stakeholders.
  • Client Support: Provide voice-based support to clients, addressing inquiries related to financial products and services.
  • Financial Analysis: Analyze voice communication data to identify trends and areas for improvement in client interactions.
  • Training and Development: Develop training programs and materials on effective voice communication techniques and technology tools.
  • Integration of Technologies: Collaborate with IT teams to integrate voice communication platforms with existing financial systems.
  • Compliance and Risk Management: Ensure all voice communications adhere to regulatory requirements and internal compliance policies.
  • Process Improvement: Identify and implement process improvements related to voice interactions and financial service delivery.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent
  • Experience in call centers or finance
  • Excellent communication skills
  • Data entry skills

This position comes with a competitive salary of $45,000 - $55,000 per year, depending on experience and location. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the financial industry.



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