Family Care Advocate

12 hours ago

Mabalacat, Central Luzon, Philippines beBeeCaregiver Full time ₱28,000 - ₱42,000
Empowering Family Caregivers

Making family care possible is a significant challenge. At Abby Care, we tackle this issue by empowering underserved families to access care.

This role involves working with real families with real human problems, not typical sales or customer success positions. Key responsibilities include:

  • Collecting, reviewing, and accurately tracking required documentation from caregivers and families.
  • Conducting outbound calls and responding to inbound inquiries, providing clear guidance to families throughout the documentation process.
  • Managing a high volume of daily phone interactions, demonstrating professionalism, empathy, and efficiency.
  • Verifying that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • Communicating effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • Maintaining well-organized records, monitoring upcoming expirations, and sending timely reminders to prevent lapses.
  • Partnering with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.

Requirements include:

  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
  • Compassionate, patient, and empathetic approach when supporting families and caregivers.

We are looking for passionate individuals who can work collaboratively as part of a team to achieve our mission.

Familiarity with:

  • Healthcare industry
  • Customer service principles
  • Documentation procedures
  • CRM systems

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