
Family Care Coordinator
7 hours ago
We are dedicated to making family care possible. Our mission is to tackle the challenge of unpaid family caregiving by training and employing caregivers to deliver care at home.
To efficiently deliver care and improve health outcomes nationwide, we are building a tech-powered, family-first care platform.
This role requires passion and empathy for working with real families and their human problems. Your task is to empower underserved families to access care.
Your Key Responsibilities:- Collect, review, and track documentation from caregivers and families.
- Make outbound calls and respond to inquiries to guide families through the documentation process.
- Handle high-volume phone interactions daily while maintaining professionalism and efficiency.
- Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
- Communicate clearly and compassionately with families via phone, text, and email.
- Maintain organized records and track expiring documents, sending timely reminders.
- Collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.
- Competitive compensation, company equity, and benefits that reflect your value to our team.
- An environment for growth and learning where you can drive impact and gain exposure to all functions of the organization.
- A chance to propel innovation in healthcare by leading the change against traditional providers with outdated systems.
- A compassionate team that elevates and uplifts each other in our day-to-day work.
- Support for your wellbeing through stipends, paid time off, holidays, and team off-sites.
- Extensive experience in customer service, administration, or healthcare support.
- Proven ability to handle high-volume inbound and outbound calls in a fast-paced environment.
- Excellent organizational skills and attention to detail when reviewing documents.
- Clear and professional communication skills, both verbal and written.
- Comfortable using CRM systems, shared drives, or document tracking tools.
- Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines.
- A compassionate and patient approach when working with families and caregivers.
- Familiarity with healthcare documentation, HIPAA, or Medicaid is a bonus but not required.
- Bilingual in Spanish (verbal and written) is a strong plus.
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