Healthcare Advocate

7 hours ago

Mabalacat, Central Luzon, Philippines beBeeNavigator Full time $80,000 - $120,000
Healthcare Navigator Role

This critical position plays a vital role in expanding our presence in the healthcare industry. The primary responsibility is to guide and support providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities:

  • Care Coordination (80%)
  • Serve as the first point of contact, providing a professional and welcoming patient experience.
  • Collect, verify, and update patient information accurately while maintaining confidentiality.
  • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
  • Manage patient records in electronic medical record systems, adhering to HIPAA regulations.
  • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
  • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
  • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
  • Conduct provider outreach and present our value proposition to acquire provider partnerships.
  • Handle high outbound call volumes.
  • Maintain accurate outreach records in CRM software.
  • Track and report key performance indicators (calls, emails, meetings, conversion rates).
  • Share insights on prospect feedback and market trends to improve strategies.

Requirements:

  • Proven experience in care coordination, particularly in physical healthcare.
  • At least one year of outbound sales experience, preferably in healthcare.
  • Strong cold-calling and email outreach skills.
  • Proficiency with CRM tools and electronic medical record systems.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.

Preferred Qualifications:

  • Background in medical imaging, healthcare sales, or radiology solutions.
  • Experience working with hospital decision-makers.

This is a fully remote position that offers a competitive salary, generous paid time off, direct mentorship, learning and development opportunities, global networking, and a healthy work-life balance.

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