Compassionate Healthcare Professional

4 hours ago

Mabalacat, Central Luzon, Philippines beBeeCareNavigator Full time $60,000 - $80,000
Job Description

We are seeking a detail-oriented and compassionate healthcare professional to serve as a Patient Care Navigator. This role involves guiding patients through complex healthcare journeys with empathy and professionalism.

The ideal candidate will have exceptional communication skills, be able to multitask effectively, and demonstrate a strong ability to work collaboratively with various stakeholders.

Key ResponsibilitiesPatient Support & Coordination
  • Act as the primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Care Navigation & Education
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
Emotional Support & Advocacy
  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
Data & Documentation
  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.
Process Improvement & Collaboration
  • Provide feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

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