Promoting Community Growth

2 days ago

Cainta, Calabarzon, Philippines beBeeCommunity Full time $80,000 - $120,000

Job Title: Community Engagement Specialist

As a Community Engagement Specialist, you will be responsible for fostering engagement strategies to promote communication with our community. This involves working closely with cross-functional teams to ensure that only approved procedures are followed when communicating with contributors.

The successful candidate will have excellent communication skills and the ability to interact effectively with stakeholders at all levels of the organization. They will also possess high-level interpersonal and relationship building skills.

This is a unique opportunity to work in a multinational/multicultural virtual working environment and contribute to the growth and success of our community.

Responsibilities:
  1. Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with community members
  2. Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries
  3. Set and continually manage community members expectations, while actively working to improve the community experience
  4. Follow sourcing strategy to reach project's targets based on past data and research
  5. Perform root cause analysis for community escalations and proposing corrective actions
  6. Prepare material for presentations regarding community insights for internal and external customers
  7. Implement strategies for building and maintaining a large, engaged community
  8. Closely collaborate with cross-functional teams to identify and manage goals
  9. Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes
  10. Identify and track relevant community KPIs
  11. Plan and organize community satisfaction surveys, converting results into actionable insights
  12. Review Delivery communication KPIs and workflows, making adjustments as necessary
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