Employee Support Professional

2 days ago

Iloilo City, Western Visayas, Philippines beBeeHRSpecialist Full time $1,500 - $2,000
Job Overview

The HR Specialist is responsible for providing support to employees and managers with policy and navigation inquiries, transactions, and other employee-related matters.

  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.

The ideal candidate should have a strong understanding of HR principles, excellent problem-solving skills, and ability to manage conflict and attention to detail.

Responsibilities
  • Adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.

Key skills include hands-on experience on BambooHR ATS, Workday, and workflow systems (ServiceNow, Zendesk, etc).

Requirements
  • Strong problem-solving skills, ability to manage conflict and attention to detail.
  • Hands-on experience on BambooHR ATS, Workday, and workflow systems (ServiceNow, Zendesk, etc).
  • Bachelor's Degree Holder with at least 1-year experience in HR Helpdesk role, delivering services preferably HR from a shared service center environment.

Cognizant offers competitive salary and benefits, clear paths for promotions and skill development, and exciting opportunities to be part of a dynamic and growing industry.

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