IT Support Professional

1 day ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $60,000 - $90,000

We are seeking a highly motivated and detail-oriented technical support specialist to join our team.

Key Responsibilities
  • Provide technical assistance for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through the ITSM platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for virtual desktop infrastructure users
  • Elevate complex incidents to senior technicians as required.
  • Adhere to security and confidentiality protocols.
  • Address printing concerns, both local and network-based.
  • Utilize secure remote access tools to support user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in various systems.
  • Resolve issues related to applications and network connectivity.
  • Manage system health and performance using monitoring tools.
  • Release emails and manage permitted senders through email security platforms.
  • Address and resolve file storage-related issues.
Required Skills and Qualifications
  • Demonstrates exceptional organizational and time-management abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Exhibits outstanding proficiency in written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all levels.
  • Operates independently and excels in dynamic work environments.
  • Has prior experience providing support for PC hardware, Windows, and Apple iOS devices.
  • Understands basic networking concepts and is adept at troubleshooting issues.
  • Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiar with virtual desktop infrastructure and cloud-based services.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with Active Directory, particularly user and group management.
  • Knowledgeable in IT service management frameworks.
  • Previously supported executive-level personnel.

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