Help Desk Liaison
4 days ago
About Us: At Metacom, we prioritize delivering exceptional customer experiences through effective communication and collaboration.
\Your Role: In this role, you will engage with customers to resolve their queries, utilizing problem-solving skills to find effective solutions.
\Your Key Responsibilities:
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- Handle customer inquiries professionally and efficiently, addressing concerns and resolving issues in a timely manner.\
- Maintain confidentiality and respect customer privacy.\
- Develop and maintain strong relationships with customers, fostering trust and loyalty.\
- Communicate clearly and effectively with internal stakeholders, including team members and supervisors.\
- Staying updated on business tools, processes, and industry best practices is crucial for success in this role.\
- Under close supervision, you will apply company principles to educate customers on collection transactions and provide basic resolution tools.\
- Meet productivity standards, prioritizing tasks and managing time effectively.\
- Ensure a positive and respectful work environment, maintaining excellent customer service at all times.\
- Take part in ongoing training and development opportunities to improve job performance and contribute to the growth of the team.\
- Achieve quality standards, consistently meeting or exceeding performance expectations.\
- Become skilled in using software applications and technology to optimize workflows and boost efficiency.\
- Act as a liaison between customers and internal stakeholders, facilitating clear communication.\
- Escalate issues promptly, maintaining transparency with customers regarding progress and resolutions.\
- Update records accurately, reflecting changes in systems and databases.\
- Stay current with industry trends, products, and services, applying this knowledge to enhance customer experiences.\
- Support colleagues in achieving team goals, sharing knowledge and expertise.\
- Contribute to business success by meeting individual and team performance objectives.\
- Exhibit professionalism, integrity, and sound judgment in all customer and stakeholder interactions.\
- Deliver high-quality results, adhering to established policies, procedures, and best practices.\
- Identify areas for improvement and propose innovative solutions to enhance customer satisfaction and experience.\
- Represent Metacom positively, embodying our values and mission.\
- Assume additional responsibilities as directed by management, supporting the team's efforts to drive business outcomes.\
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