Help Desk Support Specialist

6 days ago


Pasig, National Capital Region, Philippines Globaltech Field Service Solutions Inc. Full time
Job Description

We are seeking a highly motivated Technical Support Representative to join our team at Globaltech Field Service Solutions Inc.

  • This role involves providing exceptional customer service and technical support to our clients, resolving their queries and concerns in a timely and professional manner.
  • You will be responsible for responding to client emails and reported issues, gathering, analyzing, and evaluating customer complaints, and following up on calls to ensure resolution using standard processes and procedures.

Requirements:

  • A degree in Computer Science or a related field is preferred but not required.
  • At least 1 year of experience in a related field is desirable.
  • Excellent communication and problem-solving skills are essential for this role.
  • The ideal candidate should have knowledge of computer systems and hardware, as well as the ability to work in a fast-paced environment.

Working with Us:

  • We offer a competitive salary package, including benefits such as sick leave, vacation leave, HMO, and group life insurance upon regularization.
  • Our company values teamwork and collaboration, and we believe that our employees are our greatest asset.

About Us:

Globaltech Field Service Solutions Inc. is a leading provider of field service solutions in the Philippines. We are committed to delivering high-quality services to our clients and strive to build long-term relationships with them.


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