Help Desk Specialist

6 days ago


Pasig, National Capital Region, Philippines Carlos Hilado Memorial State University Full time

Career Development Opportunities with Carlos Hilado Memorial State University

Job Description

We are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team in Pasig City, National Capital Region (NCR).

The ideal candidate will possess excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

  1. Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
  2. Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

As a Service Desk Analyst, you will be responsible for resolving issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

Responsibilities

Key responsibilities include:

  • Resolve issues using agreed-upon procedures as well as proper escalation process.
  • Develop a comprehensive understanding and mastery of all tools.
  • Remain updated on products, policies, procedures, and other important operational issues.
  • Produce quality work and results.
  • Ensure fast and accurate turnaround of work.
Qualifications

To be successful in this role, the ideal candidate should have:

  • Proficient written and verbal communication in the English language.
  • Keen attention to detail.
  • Proficient computer and technical skills.
  • Solid analytical and problem-solving skills.

The ideal candidate will possess strong communication skills, be able to multitask, and have good interpersonal skills.

Benefits

Successful candidates will enjoy a range of benefits, including:

  • Hybrid Work Setup
  • Laundry Allowance
  • Rice Subsidy Allowance
  • Uniform Allowance
  • Share Purchase Plan (SPP)
  • Profit Participation Plan (PPP)
  • Provident Fund
  • Leave Entitlements
  • HMO Coverage (upon hire)
  • Extended HMO Coverage
  • Group Life Insurance
  • Health and Wellness Program
  • Member Referral Program
  • Special Meal Allowance
  • Member Assistance Program (MAP)
  • Corporate Social Responsibility Program

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