Help Desk Specialist
6 days ago
Career Development Opportunities with Carlos Hilado Memorial State University
Job DescriptionWe are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team in Pasig City, National Capital Region (NCR).
The ideal candidate will possess excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
- Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
As a Service Desk Analyst, you will be responsible for resolving issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
ResponsibilitiesKey responsibilities include:
- Resolve issues using agreed-upon procedures as well as proper escalation process.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policies, procedures, and other important operational issues.
- Produce quality work and results.
- Ensure fast and accurate turnaround of work.
To be successful in this role, the ideal candidate should have:
- Proficient written and verbal communication in the English language.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
The ideal candidate will possess strong communication skills, be able to multitask, and have good interpersonal skills.
BenefitsSuccessful candidates will enjoy a range of benefits, including:
- Hybrid Work Setup
- Laundry Allowance
- Rice Subsidy Allowance
- Uniform Allowance
- Share Purchase Plan (SPP)
- Profit Participation Plan (PPP)
- Provident Fund
- Leave Entitlements
- HMO Coverage (upon hire)
- Extended HMO Coverage
- Group Life Insurance
- Health and Wellness Program
- Member Referral Program
- Special Meal Allowance
- Member Assistance Program (MAP)
- Corporate Social Responsibility Program
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