Solar System Technical Advisor
3 days ago
This role involves providing comprehensive support to end-users, dealers, and vendors in a call center environment.
The successful candidate will be responsible for troubleshooting hardware and software issues, providing technical consultations, and facilitating seamless connections between dealers and customers.
Key responsibilities include delivering service and support via phone or email, managing pre-sales and sales concerns, and providing post-sales activities such as installation guidance and troubleshooting.
The ideal candidate will possess strong verbal and written communication skills, analytical and problem-solving abilities, and proficiency in Microsoft Office Suite.
A minimum of 2-3 years of experience in technical customer support is highly preferred.
Key Responsibilities:- Troubleshoot hardware and software issues.
- Provide technical consultations.
- Facilitate seamless connections between dealers and customers.
Required Skills:
- Excellent interpersonal and customer service abilities.
- Professional and approachable telephone manner.
- Ability to explain technical concepts clearly.
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