Technical Support Agent

5 days ago


Pasig, National Capital Region, Philippines Carlos Hilado Memorial State University Full time

Join Our Team of Help Desk Specialists in Pasig City, NCR

Job Overview

Careers in Technical Support can open doors to career advancement. If you're looking for an exciting opportunity with a leading organization, look no further

Job Description

Our Help Desk Specialists receive and resolve user inquiries and requests efficiently while maintaining exceptional customer service standards.

When performing daily duties, they utilize their proficient communication skills, multitasking abilities, and solid analytical and problem-solving skills to ensure effective issue resolution.

Responsibilities

Some key tasks that the Help Desk Specialist performs are:

  • Responding to user inquiries and requests via various communication channels.
  • Working closely with management, colleagues, and clients to achieve optimal request resolutions.
  • Maintaining up-to-date knowledge on company products, policies, and operational procedures.
Skills Required

For the role of Help Desk Specialist, the following attributes are essential:

  • Excellent customer service and communication skills.
  • Attention to detail and organizational skills.
  • Able to work independently and maintain self-motivation.

These core competencies will allow you to successfully perform daily duties and grow within your chosen career path.

Why Join Us?

We offer a dynamic environment where your growth is valued, as well as numerous opportunities for professional development.

  • Participate in training programs tailored to develop and refine your expertise.
  • Continuous learning opportunities to stay current with industry developments.

The combination of opportunities allows us to nurture long-term relationships between employees and foster lasting partnerships with our customers.



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