Professional Hotel Bookings Coordinator

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

Hotel Booking Specialist

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Are you a customer service enthusiast looking to start your career in the hospitality industry? We have an exciting opportunity for you

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As a Hotel Booking Specialist, you will be responsible for managing inbound and outbound calls related to hotel bookings. Your role will involve assisting customers with reservations, cancellations, and special requests.

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You will need to provide accurate information on rates, availability, and policies, as well as deliver excellent customer service and resolve guest concerns.

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The ideal candidate will possess strong communication skills in English (verbal & written) and have previous experience in hospitality or customer service.

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If you are a team player who is able to multitask and work in a fast-paced environment, we encourage you to apply

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Key Responsibilities:

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  • Manage inbound and outbound calls for hotel bookings.\
  • Assist with reservations, cancellations, and special requests.\
  • Provide accurate information on rates, availability, and policies.\
  • Deliver excellent customer service and resolve guest concerns.\
  • Work in a collaborative team environment to achieve business objectives.\
  • Maintain high levels of productivity and accuracy while handling multiple tasks simultaneously.\
  • Participate in ongoing training and development to enhance knowledge and skills.\
  • Contribute to maintaining a positive and professional work environment.\
  • Meet individual and team performance targets.\
  • Adhere to company policies and procedures.\
  • Perform other duties as assigned by management.\
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Requirements:

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  • Strong communication skills in English (verbal & written).\
  • Previous experience in hospitality or customer service preferred.\
  • Ability to multitask and work in a fast-paced environment.\
  • Excellent problem-solving and conflict resolution skills.\
  • Ability to work effectively in a team environment.\
  • High levels of integrity and professionalism.\
  • Adaptability and flexibility.\
  • Commitment to ongoing learning and development.\
  • Physical and mental stamina to handle demanding workload.\
    • ],

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