Help Desk Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Customer Service Representative

We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing top-notch support.

In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing solutions to customers in a courteous and professional manner. You will also be required to document customer interactions and claims in our CRM system, utilize internal knowledge bases and training to answer questions confidently, and follow all required scripts, policies, and confidentiality protocols.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues with first-call resolution strategies
  • Document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols

Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills

Benefits:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events

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