Clinical Operations Manager

2 days ago

Makati City, National Capital Region, Philippines beBeeCareAccountSpecialist Full time ₱1,000,000 - ₱1,500,000
Job Description:

This role serves as the primary point of contact for assigned enterprise clients, ensuring exceptional delivery of clinical services and maintaining service quality across onsite and virtual channels. The key responsibilities include managing clinician rosters, monitoring clinical quality benchmarks, and coordinating various teams to refine workflows and client-facing experiences.

  • Clinical Service Oversight
    • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
    • Manage transitions, escalations, and referrals for high-risk or complex cases.
    • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
    • Co-develop and localise SOPs for country-specific delivery requirements.
    • Coordinate various teams to refine workflows and client-facing experiences.
  • Clinician Management & Quality
    • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
    • Monitor session quality, flag performance issues, and provide developmental feedback.
    • Conduct orientation and operational onboarding for new clinicians.
    • Align clinicians with internal clinical policies, ethics, and SOPs.
    • Coordinate reflective practice, peer case discussions, and alignment to organisational goals.
    • Provide Clinical Supervision in group and individual settings
Required Skills and Qualifications:
  • Masters degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B, hospital, or EAP setting.
  • Ability to balance clinical quality and client satisfaction.
  • Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
Benefits:
  • Global company – work in a diverse environment with people from nearly 20 countries
  • Generous leave policy – time off to rest and recharge
  • Christmas week off – company-wide break during Christmas, separate from annual leave
  • Birthday leave – enjoy a day off on your birthday
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing
  • Flexible work arrangements – work in a way that suits your lifestyle and goals
  • Work-life balance – a culture that values personal time and long-term wellness
  • Medical coverage – comprehensive insurance for peace of mind
  • Performance bonus – high performance is recognised and rewarded
  • Development budget – annual allowance to support your professional development
  • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Other Information:

This role requires excellent communication and interpersonal skills, as well as the ability to work autonomously and as part of a team. If you are a motivated and results-driven individual with a passion for delivering exceptional clinical services, we encourage you to apply.

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