Clinical Operations Manager

2 days ago


Caloocan City, National Capital Region, Philippines beBeeClinicalOperationsManager Full time $60,000 - $80,000
Job Overview

The Clinical Operations Manager plays a pivotal role in delivering exceptional clinical services to enterprise clients. This position is responsible for overseeing the delivery of high-quality services across onsite and virtual channels, ensuring client satisfaction and clinical quality.

Key Responsibilities:
  1. Client Engagement & Reporting
  • Serve as the primary point of contact for assigned clients, managing relationships and delivering regular reports and insights.
  • Track Service Level Agreements (SLAs) and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects and initiatives.
Clinical Service Delivery
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Co-develop and localise Standard Operating Procedures (SOPs) for country-specific delivery requirements.
Clinician Management & Quality Assurance
  • Manage a team of clinicians, providing developmental feedback, monitoring session quality, and aligning them with internal clinical policies and SOPs.
  • Conduct orientation and operational onboarding for new clinicians.
  • Provide clinical supervision in group and individual settings.
Collaboration & Projects
  • Collaborate with cross-functional teams on service experience improvements and workflow refinements.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
  • Engage in best practice exchange and maintain regional alignment.


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