Operations Team Lead

1 month ago

Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time

About the Role

We are seeking a highly skilled and experienced Restobar Branch Operations Manager to join our team at Alpha Infinity Holding Corp. This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role and contribute to the success of our business.

Job Summary

The successful candidate will be responsible for overseeing all aspects of our restobar location, including staff management, customer service, financial performance, and operational efficiency. They will work closely with the restobar management team to develop and implement strategies to drive sales, improve customer satisfaction, and enhance operational excellence.

Key Responsibilities

  • Strategic Leadership
  • Develop and implement branch-specific strategies to meet overall business objectives, including sales targets, customer satisfaction goals, and cost management initiatives.
  • Analyze performance data, identify trends, and make informed decisions to optimize operations and drive growth.
  • Collaborate with the restobar management team to develop and implement new initiatives, menu changes, and marketing campaigns.

Team Management & Development

  • Oversee and mentor a team of supervisors and staff, providing leadership, guidance, and support to ensure their effectiveness.
  • Foster a positive and collaborative work environment that encourages teamwork, communication, and professional development.
  • Implement effective training programs for supervisors and staff to enhance their skills and knowledge.
  • Conduct performance reviews, provide constructive feedback, and identify opportunities for career advancement.

Operational Excellence

  • Ensure the smooth and efficient operation of the branch, including opening and closing procedures, inventory management, cash handling, and compliance with all relevant regulations.
  • Implement and maintain high standards of cleanliness, hygiene, and safety throughout the branch.
  • Monitor and manage expenses, identify cost-saving opportunities, and contribute to the branch's profitability.

Customer Experience & Service

  • Champion a culture of exceptional customer service, ensuring that all guests have a memorable and enjoyable experience.
  • Train and coach supervisors and staff on best practices for customer interaction, order taking, issue resolution, and complaint handling.
  • Monitor customer satisfaction, gather feedback, and implement improvements to enhance the guest experience.

Sales & Marketing

  • Develop and implement strategies to drive sales and attract new customers, including promotions, special events, and targeted marketing campaigns.
  • Analyze sales trends and identify opportunities for growth and expansion.
  • Collaborate with the restobar marketing team to develop and execute effective marketing initiatives.

Financial Management

  • Oversee the branch's financial performance, including budgeting, forecasting, and expense control.
  • Monitor revenue and expenses, identify areas for improvement, and contribute to the branch's profitability.
  • Prepare and analyze financial reports to track performance and make informed decisions.

Compensation and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for professional development and career advancement.

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