Customer Experience Liaison

1 day ago


Cabuyao, Calabarzon, Philippines beBeeSupport Full time $8,000 - $20,000
Job Overview

This role is responsible for delivering exceptional customer experiences through various product lines.

Key Responsibilities:
  • Respond to customer inquiries via multiple channels.
  • Provide accurate product information and troubleshooting steps.
Additional Accountabilities:
  • Monitor and respond to support tickets in CRM systems.
  • Escalate complex issues to appropriate teams or individuals.
  • Track and follow up on open tickets to ensure timely resolution.
Technical Expertise:
  • Offer basic technical support for common issues across different product lines.
  • Guide customers through account setups and product usage.
  • Create and maintain step-by-step troubleshooting guides.
Administrative Duties:
  • Manage schedules and coordinate appointments when necessary.
  • Perform data entry and maintain accurate customer records.
  • Assist with various administrative tasks to support team efficiency.
Process Improvement Initiatives:
  • Identify recurring issues and suggest improvements.
  • Contribute to the development of FAQs and knowledge-base articles.
  • Collaborate with team members to enhance customer support processes.


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