
Strategic Enterprise Customer Experience Specialist
2 days ago
We are seeking a highly skilled and experienced Customer Success Manager to join our team.
As a key member of our organization, you will be responsible for driving customer adoption and satisfaction across multiple product technologies.
Your Key Responsibilities:
- Develop strong relationships with high-profile clients and serve as their dedicated point of contact.
- Drive customer adoption across multiple product technologies, focusing on Return on Investment (ROI) growth.
- Manage Adoption Campaigns through regular updates in Salesforce.
- Ensure client satisfaction by facilitating Quarterly Business Reviews, executing mutual success plans, addressing technical demands, and escalating issues in a timely manner.
- Mitigate churn risk and protect portfolio Monthly Recurring Revenue (MRR) growth.
- Maintain and grow MRR for RingCentral's most valued customers.
- Project Management - quarterback internal and external initiatives.
- Act as sales liaison, build internal relationships to drive growth expansion within accounts, manage partner relationships to support premium RingCentral customers.
- Partner cross-functionally with support, professional services, sales, and marketing segments to create customer success driving positive customer satisfaction and account growth.
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