Enterprise Client Manager

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeAccount Full time ₱450,000 - ₱580,000
Key Account Manager Job Summary

As a seasoned Key Account Manager, you will play a pivotal role in driving business growth by fostering strong relationships with enterprise clients. Your primary focus will be on delivering exceptional service and support to ensure client satisfaction and loyalty.

This is a unique opportunity to leverage your skills in customer relationship management, operational leadership, and team collaboration to drive business success.

Key Responsibilities:
  • Client Success & Relationship Management
    • Establish and maintain strong partnerships with enterprise clients, ensuring their needs are met with professionalism and efficiency.
    • Build trust and credibility through consistent value delivery, proactive communication, and timely issue resolution.
    • Identify opportunities to support client growth, retention, and satisfaction, driving long-term partnerships.
  • Operational Leadership
    • Oversee the delivery of services across multiple teams, ensuring high performance and service quality.
    • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
    • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Onboarding & Service Delivery
    • Lead the onboarding process for new clients, ensuring seamless transitions from sales to operations.
    • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
    • Provide accurate, timely client reporting, leveraging data to showcase service impact and performance.
  • Team Leadership
    • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
    • Foster cross-department collaboration to address client needs efficiently and effectively.
  • Compliance & Risk Management
    • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
    • Work closely with internal teams to maintain data security and operational integrity.

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