Technical Client Engagement Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerCentricity Full time $60,000 - $80,000
Job Overview

Boldr seeks a highly skilled Technical Support Advocate to provide exceptional client experiences and support the company's mission of delivering world-class services.

  • The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.
  • Experience with technical support software and knowledge of web and mobile applications is a must.

This role involves providing timely and efficient technical support via phone, email, and chat, as well as participating in training sessions to enhance skills and stay updated with evolving technologies.

Key responsibilities include:

  1. Diagnosing and resolving technical issues promptly and efficiently.
  2. Escalating complex issues appropriately to ensure seamless customer satisfaction.
  3. Staying current with new technologies and process changes to deliver high-quality support.
  4. Collaborating with team members to achieve shared goals and objectives.
  5. Sharing knowledge and expertise with colleagues to drive team success.

To succeed in this role, you should be:

  • A self-motivated individual with excellent problem-solving skills and attention to detail.
  • Passionate about delivering exceptional customer experiences and committed to continuous improvement.

Additional requirements include:

  • Supporting team initiatives and projects to drive business growth and development.
  • Identifying opportunities for contribution and growth to enhance your career prospects.
  • Contributing to a dynamic and collaborative team environment that fosters open communication and mutual respect.

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