Bahasa Customer Experience Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱4,000 - ₱7,200
Job Title

Bahasa Customer Service Associate

Job Overview

This position involves digitally resolving customer issues with the highest level of professionalism and integrity.

Responsibilities:
  • Resolving customer complaints via digital channels is a key part of this role.
  • Excellent communication skills, both written and oral, are essential for success in this position.
  • A strong technical knowledge base and troubleshooting skills will be required to resolve complex issues.
  • Maintaining effective relationships with customers through clear communication and issue resolution is also crucial.
Required Skills & Qualifications
  • Strong communication and customer service skills are necessary, particularly in English and Vietnamese.
  • The ideal candidate will have at least 3 years of experience in an international contact center environment.
  • A good understanding of technical systems and troubleshooting skills, along with proficiency in Excel and other Microsoft Office tools, is also required.
  • Exceptional written and oral communication, listening, and comprehension skills are vital for this position.
Key Qualities
  • The ability to provide top-notch customer service and de-escalate customer frustration is essential.
  • Superior problem-solving skills and the ability to work independently and objectively are also required.
  • A commitment to delivering exceptional customer experiences is paramount.

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