Exceptional Customer Experience Specialist

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCAREER Full time ₱76,800 - ₱1,267,200

Customer Service Specialist Role

We are expanding our team and hiring a Customer Service Specialist to work with landline users.

  • Track customer concerns, identify trends, and drive calls to resolution
  • Collaborate cross-functionally to remove customer obstacles
  • E nsure every customer has an exceptional experience
  • Understand why customers wish to cancel and work on solutions to keep them satisfied
  • Listen for opportunities to upsell customers on additional products and services that will save them money and solve their issues
  • Calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
  • Able to adapt quickly to change
  • Excellent verbal and written English communication skills
Benefits
  • Paid hourly rate
  • Commission potential
  • Flexible scheduling
Our Culture
  • We value curiosity and learning in our employees
  • We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth
  • We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles
  • We prioritize efficiency in everything, optimizing resources to improve our products and deliver a world-class customer experience
  • We take decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks
  • We strive for transparency and prioritize open, direct communication
  • We value a caring mentality, prioritizing teamwork over personal accolades and fostering a customer-focused culture that drives our success and promotes a supportive work environment


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