Exceptional Customer Experience Specialist

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱4,800,000 - ₱6,300,000

About this role

We are seeking highly skilled and knowledgeable customer service professionals to join our team as Project Based Customer Care Specialists.

This is a unique opportunity to work in a fast-paced, dynamic environment where you will be responsible for providing exceptional customer experiences through various channels including inbound phones, live support, and email.

Your key responsibilities will include responding to customer queries in a professional and personable manner, while maintaining up-to-date knowledge of our product range. You will also be required to accurately document each customer interaction, upholding the highest levels of integrity, service, and professionalism with every customer correspondence.

To be successful in this role, you will need to possess excellent verbal and written communication skills, a positive can-do attitude, and a professional demeanor. Proficiency in Microsoft Office products is also essential, as well as experience communicating with customers over email, webchat, and phones.

Required Skills and Qualifications
  • Excellent verbal and written communication
  • Positive can-do attitude and approach
  • A professional and personable demeanor
  • Proficiency with Microsoft Office products
  • Experience communicating with customers over Email, Webchat and Phones
Benefits

You will have the opportunity to work on a project basis, with flexible working hours and minimal supervision. Our organization values innovation and uses cutting-edge technology to transform customer experiences. We prioritize employee well-being through comprehensive benefits and perks.

What to Expect

You can expect to work from home, with a stable internet connection and a conducive working environment. You will undergo 1 week training specific to the queue you will be supporting, and work with minimal supervision from QA Lead and CSM. Direct client interactions will be comfortable, and you will be open to opportunities and direct feedback from clients. The project is based for 2-3 months.



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