Senior Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeReliability Full time ₱800,000 - ₱1,210,000
Job Overview

We strive to empower entrepreneurs through innovative software and AI. Our mission is to help business owners optimize their time, enabling them to focus on growth and customer satisfaction.

We operate multiple business segments across various countries with a rapid growth mindset. As a Service Reliability Engineer, you will be the highest level of technical escalation within our support team, resolving complex issues and maintaining customer satisfaction.

Key Responsibilities
  • Collaborate with product, tech, and data teams to reproduce and resolve enquiries
  • Support internal stakeholders on platform functionality
  • Provide technical support via multiple channels
  • Identify fixes and develop code
  • Configure servers and networks in the cloud
  • Update database records and knowledge base
Requirements

We seek a mid-senior level Service Reliability Engineer with:

  • Minimum 5 years' experience as a Software Engineer
  • Strong academic foundation and track record in well-established organizations
  • Attention to detail and customer-attentiveness
  • Experience with JavaScript tech stack (Node, NestJS, React, Vue) and MongoDB, PostgreSQL, MySQL
  • Cloud Platforms (AWS), Bitbucket and GitHub CI/CD, log reading skills, and load testing tools
Behavioral Fit
  • Ownership, humility, structured thinking, and analytical mindset
  • Data-driven decision-making and constructive conflict management
  • Collaboration-driven and effective cross-functional teamwork
Company Culture

We value humility and kindness, flexibility, financial benefits, personal growth, and sustainability. We are committed to making a positive social impact.

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