Global App Commercial Specialist
3 weeks ago
ETeam PH is seeking a dedicated and experienced Commercial App Desk Lead to support our Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners with app questions during the sales cycle. This role requires strong communication skills, a keen attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
• Serve as the primary point of contact for Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners with app questions during the sales cycle.
• Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
• Provide comprehensive feedback to Marketplace Partners on non-standard deal pipelines.
• Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
• Collaborate with cross-functional teams, including Deal Desk and other groups, to support the sales cycle.
Qualifications
• Must have excellent verbal and written communication skills.
• Highly proficient in Excel, including creating ad hoc formulas.
• Working knowledge of Confluence and sales service desk tools.
• At least one year of experience providing direct customer support.
• Strong customer service background and ability to work under tight deadlines.
• Strong sense of ownership for resolving support requests.
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