Senior Technical Support Expert

2 days ago

Calamba, Calabarzon, Philippines beBeeCybersecurity Full time ₱2,008 - ₱2,514
Technical Support Role Overview

This position offers a fantastic opportunity for an experienced Technical Support Specialist to make a meaningful impact in our IT department.

Main Responsibilities
  • Support the delivery of customer-centric solutions by collaborating with the Delivery Customer Solutions Engineering Team.
  • Cultivate strong relationships with customers and internal teams to ensure seamless installation of Voice and Data services.
  • Become knowledgeable about specific products within your business group and understand end-to-end processes.
  • Identify areas for process improvement and propose innovative solutions to enhance internal efficiency.
  • Gather and provide customer information to support internal decision-making.
Key Qualifications
  • A minimum of 3-5 years of experience in IP Networking is required.
  • Familiarity with network routing protocols, including Firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, and SIPT is essential.
  • Excellent organizational and time management skills, with the ability to prioritize work tasks effectively.
  • Strong interpersonal, teamwork, and leadership skills, with effective communication being crucial.

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