Revenue Operations Support Specialist

21 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000
Job Title: Customer Experience Operations Specialist

This role is designed to provide a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

About the Role:
  • Address complex and nuanced issues, including Churn & Contraction for Bankruptcy cases, Coupon Issues, Hub & Spoke operations, and Renewal Change.
  • Serve as a backup for Tier 1 types of tickets, ensuring that all inquiries are addressed promptly and efficiently, maintaining service quality across all support levels.
  • Ticket Processing: Skillfully process a range of Revenue Operations (RevOps) tickets related to subscription management, adhering meticulously to the company's established policies and procedures.
  • Ticket Re-assignment: Expedite the re-assignment of all tickets to the correct teams for efficient resolution and proper closure within established timeframes.
  • Complex Issue Escalation: Utilize prudent judgment to discern complex, urgent issues that fall outside the scope of the existing knowledge base.
  • Stakeholder Collaboration: Proactively engage with clients and stakeholders to clearly understand their needs and collaborate on providing effective solutions that meet their requirements.
Key Responsibilities:
  1. Vigilantly oversee individual performance metrics, ensuring that all tickets are managed within the boundaries of the defined Service Level Agreements (SLAs).
  2. Mitigation and Remediation Initiatives: Proactively recommend or initiate action plans for control deficiencies, aiming to improve operational quality, accuracy, and customer satisfaction levels.
  3. Process Improvement Participation: Actively participate in, recommend, and assist with the implementation of process improvements as well as updates and modifications to the Playbook.
  4. Teamwork and Relationship Management: Foster and maintain strong, collaborative working relationships with different functional teams to support seamless operations and the achievement of collective objectives.
Benefits:

This role offers a hybrid experience, allowing you to balance onsite and remote work. You will be part of a dynamic team that values collaboration, learning, and growth.

About Us:

We are a customer service software company committed to delivering exceptional experiences. Our platform powers billions of conversations with brands worldwide.

We believe in fostering global diversity, equity, and inclusion in the workplace. We welcome applicants from diverse backgrounds and are an equal opportunity employer.

How to Apply:

To apply for this role, please submit your application through our website. We look forward to reviewing your qualifications and discussing how you can contribute to our team's success.

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