Senior IT Knowledge Manager

24 hours ago

Taguig, National Capital Region, Philippines beBeeKNOWLEDGE Full time ₱1,800,000 - ₱3,000,000

Seeking an experienced Knowledge Manager to lead and manage the knowledge management function in our organization.

The ideal candidate has a passion for knowledge management and automation, and can communicate effectively with team members of all levels. If you are a self-motivated, detail-oriented person with excellent organizational and leadership skills, we encourage you to apply.

Key Responsibilities:
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.

We require someone who is well-versed in IT Service Management, with experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

A key aspect of this role will be working closely with content owners, subject matter experts (SMEs), service desk analysts, and other stakeholders to understand their needs, drive adoption, and ensure knowledge assets meet organizational requirements.

Requirements:
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Demonstrated experience in technical writing, editing, and content quality assurance.
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.

You should possess exceptional technical acumen, strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement, and excellent written and verbal communication skills.

Benefits:

  • Great Place to Work certified for 4 consecutive years
  • Remote work
  • Global exposure

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