Knowledge Management Senior Coordinator

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

This role is primarily responsible to provide day-to-day administrative support and coordination related to full knowledge management lifecycle and maintenance of the internal knowledge base.

Responsibilities & Duties

• Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies
• Format HTML codes into knowledge articles
• Perform analysis of content requirements and coordinate translation requests following the standard process set
• Coordinate with global stakeholders on article creation and updates
• Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository
• Conduct knowledge base system maintenance checks
• Participate in testing before and after every system release
• Assist in maintaining system performance records
• Maintain historical records and reports of system usage, and knowledge articles inventory
• May provide input and insight on employee feedback to support identification and execution of content-related project opportunities
• May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution
• Maintain current processes and incorporate documentation updates as required
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

Qualifications & Requirements

Minimum Requirements:

• Bachelor's degree or at least 3 years of relevant work experience
• Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook)
• Excellent writing and research skills
• Experience using Knowledge Management tools and platforms (preferably ServiceNow for Knowledge Base, ticketing, HTML, chatbot)

Preferred qualifications:

• Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics 
• Experience across core functions (e.g. Compensation, Benefits, Performance Management, etc.)
• Knowledge of HR metrics and their applicability
• Experience in using HR systems such as Workday and other KM platforms and tools
• Understanding of Process Mapping Tools and Methodology
• Experience working in an outsourcing, shared services, or similar model within similar function

Attributes: 

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at  

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.