Knowledge Management Specialist

4 days ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱900,000 - ₱1,200,000 per year

Overview

This key position is responsible for assisting the KM Manager in managing and optimizing the company's Knowledge Base tools and processes, as well as ensuring compliance to the tool by the third-party contact centre agents and support teams.

Functions

  • KM Specialist will monitor Knowledge systems and services
  • Assist the KM Manager is overseeing the product development and facilitates communication between internal and external customers regarding the Knowledge Management programs, products, and projects.
  • Identify the knowledge critical to the organization; looking beyond technical knowledge ('know-how) to strategic, business-environmental, people and other knowledge categories ('know-why', 'know-who' etc.)
  • Manages the business relationships with the outsourced contact center operations in relation to KM utilization and compliance. Serves as the primary point of contact for issues related to overall Knowledge Base activities and escalations.
  • Collaboratively works with other internal support teams on content management of the Knowledge Base tools.
  • Collect, synthesize, organize, and manage curriculum related knowledge and services for the benefit of the organization, its clients, and its business partners
  • Create relationships with sources of knowledge and information, including internal and external customers in order to acquire knowledge that will enable the organization to streamline processes, and increase collaboration
  • Monitors the effectiveness, maintenance and use of the IT tools and systems as they apply to KM, and implements improvements
  • Responsible for analyzing data to drive changes if needed, improving operational performance, identify opportunities to increase contact center efficiencies and KM utilization.
  • Regular site visits (scheduled and unscheduled) may be required.

Employment Standards

  • A strong communicator and team player
  • Organized and detail-oriented
  • Flexible with shifting schedules, including weekends and holidays
  • Open to extended hours when needed

Job Skills & Qualifications

Required:

  • Bachelor degree or equivalent and relevant formal academic / vocational qualification in Business Management and/or Project Management
  • At least 2+ years previous KM experience that provides the knowledge, skills, and abilities to perform the job
  • Experience in using Gen AI for internal knowledge base optimization
  • Background in multimedia content editing (e.g., creating/editing infographics, short videos, or visual guides for the knowledge base)
  • Relevant experience in Process Documentation and Proof-Reading
  • Proficient knowledge in KM systems and operating details of local telecom industry
  • Proficient with Microsoft Office, including Microsoft Word, Excel, and Power Point

  • Training Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Training Specialist at @Specialist', you will be responsible for developing and delivering engaging training programs to upskill our employees. This is a full-time position based in Taguig City, Metro Manila, and you'll be joining our dedicated Human Resources & Recruitment team.What you'll be doingDesign and develop innovative training...

  • Collection Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...

  • Land Acquisition Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Primus@Knowledge Specialist Inc. Full time ₱600,000 - ₱1,000,000 per year

    About the OpportunityWe are expanding our telecom network and looking for a results-driven Land Acquisition Specialist, preferably with FTK experience to lead the acquisition and permitting of critical sites. This role is perfect for candidates with strong real estate connections and established LGU relationships, who can drive results and ensure smooth...

  • Site Acquisition Supervisor

    4 days ago

    Taguig, National Capital Region, Philippines Primus@Knowledge Specialist Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Identify, analyze, and negotiate commercial leases with lessors.Prepare permitting applications and coordinate with LGUs to expedite approvals.Negotiate with property owners and secure lease contract documents.Troubleshoot and resolve on-site issues supporting other domains.Monitor Site Acquisition and Permitting progress.Create realistic and...

  • Knowledge Management Specialist

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Knowledge Management Specialist

    1 week ago

    Taguig, National Capital Region, Philippines AECOM Full time ₱300,000 - ₱600,000 per year

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Knowledge/Content Management Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱900,000 - ₱1,200,000 per year

    Note:Hybrid 2x a weekSchedule Dayshift or MidshiftResponsibilitiesCollaborate with subject matter experts to gather information and understand knowledge requirements.Create, edit, and maintain knowledge articles in ServiceNow, ensuring they are accurate, clear, and concise.Develop and implement knowledge articles per best practices and standards.Stay up to...

  • csr

    4 days ago

    Taguig, National Capital Region, Philippines Primus@ Knowledge Specialist Full time ₱400,000 - ₱600,000 per year

    Job Description:Customer Interaction: Manage a high volume of incoming calls, chats, emails, and social media messages, responding promptly to customer inquiries about loan products, application processes, and account management.Issue Resolution: Resolve product or service issues by addressing customer complaints, determining causes, and providing...

  • Knowledge Management Lead

    13 hours ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱144,000 - ₱270,000 per year

    Job Title: Knowledge Management LeadLocation: BGC Taguig or MakatiWork Setup: Hybrid / Return-to-Work-Office (RTWO)Shift: Night Shift / ShiftingSalary Range: PHP 75,000 – 130,000 (BasicRole OverviewWe are looking for a Knowledge Management Lead to drive the definition, documentation, implementation, and enforcement of knowledge management processes. The...

  • Site Acquisition Team Lead

    4 days ago

    Taguig, National Capital Region, Philippines Primus@Knowledge Specialist Inc. Full time ₱400,000 - ₱1,200,000 per year

    Job Description:Identifying and researching, analyzing, and negotiating commercial leases with lessors.Preparing permitting applications and negotiating with local government units to expedite permitting.Negotiating with lot owners and securing documents supporting the contract of lease.Troubleshooting to resolve challenges/issues on-site in support of other...